Returns - Refunds Policy

Easy Returns

We are here to help you get the most from using the health supplement products you order from us. All items purchased online can be returned within 90 days after they have been received by you. We accept returns of all UnOpened items is shipped back within 90 days of receiving them, for a full refund, less any shipping costs that may have been charged. To get a refund, you must send ALL the items you received back to us. Please keep in mind that we do not cover the return shipping costs. As long as you send back ALL the items that you purchased, you can rest assured that the refund will be processed in only a few days after we receive your package. Any products that are returned to us MUST be UnOpened and UnUsed ( ALL manufacturer safety seals and labels must be unbroken and intact and are in Re-Sellable condition ( ie: Bottles and Labels are not damaged ), in order to qualify for a Credit, Exchange or Refund.

You must include a copy of your Order Receipt or provide your Full Name and Address, Order Date and Order Number with your Return, along with your Email Address and Telephone Number, to help expedite processing a Credit, Exchange or Refund. We will try to process an appropriate Credit, Exchange or Refund, as the case may be, as quickly as possible. Please allow several working days for processing. We will send you an email update as soon as your Return has been processed. If we need any additional information to process your request, we will email or call you. Generally refunds that are issued will show in your credit card or payment method statement account within two ( 2 ) to three ( 3 ) business days. However, please allow up to ten ( 10 ) business days, depending on your bank or financial institution.

You should carefully package the product bottles. However, do not wrap in newspaper ( which can damage product bottles, seals or labels, making them NOT Re-Sellable ). You are responsible for the cost of return shipping, including any insurance and package tracking, if desired. We are not responsible or liable if your return package is not delivered to us or if it is damaged during delivery back to us. Please use the address below to ship any eligible return products back to us:

GHR Platinum Products
Product Returns Dept
5315 FM 1960 RD W # B-327
Houston, TX 77069

Products purchased from another store or outlet ( whether Online or In-Store ) MUST be returned to that particular store or outlet for any Credit, Exchange or Refund from them.

What if an item I ordered is Missing from the shipment?

We carefully pack and inspect all of our packages before shipping. If there is a Missing item from your shipment, please Call Us or Email Us right-away and explain what is missing. Please provide your Full Name and Address, Order Date and Order Number and the Product Name, which are shown on the Email Order Receipt or Printed Order Receipt included in the shipment package. We will ship any missing item(s) as soon as possible, and at NO extra shipping charge to you. If an item was on BACK ORDER, it cant be shipped separately at a later time.

What if an item I ordered is Damaged during shipment?

All of our order packages are carefully packed before shipping to you. If you received a Damaged item, please Call Us or Email Us right-away and describe what happened. Please provide your Full Name and Address, Order Date and Order Number and the Product Name, which are shown on the Email Order Receipt or Printed Order Receipt included in the shipment package. We will ship replacement product as soon as possible, and at NO extra shipping charge to you. In some situations, we may need more detailed descriptions and / or photos showing everything that you received. Please wait until we have resolved the matter before discarding any shipping box, poly bag, packaging materials inside or any product items.

What if I received a Wrong item in the shipment ( something I did not order )?

If you received a Wrong item, please Call Us or Email Us right-away and describe what happened. Please provide your Full Name and Address, Order Date and Order Number and the Product Name, which are shown on the Email Order Receipt or Printed Order Receipt included in the shipment package. We will ship replacement product as soon as possible, and at NO extra shipping charge to you. In some situations, we may need more detailed descriptions and / or photos showing everything that you received. Please wait until we have resolved the matter before discarding any shipping box, poly bag, packaging materials inside or any product items.

What if I provided an Incorrect or Invalid Shipping Address?

Carefully review your input of Order details before Submitting your order. This includes: BILLING NAME and ADDRESS, SHIPPING NAME and ADDRESS ( if different ), Email Address and Phone Number(s) and any specific Shipping or Delivery request or instructions
( including Gate Codes or Access Codes ). If you provided or entered an Incorrect or Invalid Shipping Address, please Call Us or Email Us right-away, so we can correct it before we ship your order. If the shipping address provided on your order is Incorrect, Incomplete, Invalid or Insufficient - we are NOT responsible or liable if that shipment does not arrive, or is delayed, lost, or stolen in transit. We cannot offer or provide credit, exchange, replacement or refunds on orders not delivered to you because an Incorrect, Incomplete, Invalid or Insufficient Shipping Address was entered at checkout, unless we receive the products back in UnOpened, UnUsed and in Re-Sellable condition ( as described above ).

Shipping carriers do NOT enable or allow us to change the Delivery Address of an order AFTER it has been shipped. Orders that are returned to us due to an error in the Shipping Address, will be refunded for the purchase price of the products, less any applicable shipping charges or loss due to damage in transit. Any order that is UnClaimed and / or Returned to us, because it is prohibited from entry or denied entry, due to local customs restrictions or other reasons, or because it is unclaimed by the recipient - will be refunded for the purchase price of the products, less any applicable shipping charges or loss due to damage in transit.

What if my Order shows as “Delivered”, but I did not receive it?

If your order status or order tracking details show that your package was delivered, but you can not locate it, we recommend waiting at least 24 to 48 hours before taking action. Sometimes shipping carriers actually show order status or order tracking details as "delivered", even before the package has actually been delivered. Once that time has passed, try the following:

Look for a notice of attempted delivery by the shipping carrier
Check nearby spots where the package may have been left
Ask a neighbor or leasing office / reception area if they accepted a delivery on your behalf
Verify the complete Shipping Address on your order to ensure it was input correctly

If you have followed the above steps, and you still cannot locate your package, please Call Us or Email Us directly so we can help resolve the matter for you.

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